Vendors often provide a unique identifier (ID) for each service instance. This ID is used to identify a specific service while troubleshooting and/or billing. M3 expects to see this value and alerts users if that data is “Missing.”

To fix this alert.

  1. Open up service by selecting the blue SVC-xx link
  2.  Select the Order Details tab in middle of page.  This is next to the “Vendor & Product” tab.
  3. Hit “Edit” on the right hand side of page
  4. Under the header “Service ID,” simply add the identifier for that specific vendor service.  (Note: if your vendor does not provide a service identifier, select the “Service ID not provided” button)
  5. Hit “Apply”

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